Refund policy

RETURN & REFUND POLICY

At LUMET, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items
Certain items such as personal care products, beauty items, and customized products may not be eligible for return due to hygiene and safety reasons.

Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Refunds
Once your return is approved and inspected, your refund will be processed to your original payment method within 5–7 business days.

Shipping Costs
Shipping charges are non-refundable unless the return is due to our mistake or a damaged product.

Return Process
To request a return, contact our support team with your order number and reason for return.

Contact Us
For any return or refund related questions, contact:
lumet.official@gmail.com